This policy explains how cancellations and refunds work for bookings with Bridgerton Residences. The same policy applies to every listing; in the rare case a listing displays a different policy at booking, that listing's policy prevails.
1. Standard cancellation windows
Windows are counted by calendar date against your check-in date:
- More than 5 days before check-in — 100% of the stay amount refunded.
- Within the last 5 days, until 1 day before check-in — 50% of the stay amount refunded.
- From 1 day before check-in onwards — no refund.
more than 5 days before
within 5 days, until 1 day before
from 1 day before check-in
Refunds are calculated on the amount paid online for the stay; a refundable security deposit, where collected, is returned in full on cancellation.
2. How to cancel
Contact the host as early as possible using the details below, quoting your booking dates and the name on the reservation. The refund window is decided by the date your cancellation reaches the host.
3. Date changes
Date changes are free until 5 days before check-in, subject to availability and any difference in rate for the new dates. Closer to check-in, a date change is treated as a cancellation and a new booking under the windows above.
4. Early departure
Once checked in, the booked stay is payable in full — unused nights are not refunded if you leave before your check-out date.
5. Refund processing
Approved refunds go back to your original payment method. The host initiates the refund on approval; banks and card networks typically take 5–7 business days to credit it.
6. Host cancellation
If the host has to cancel a confirmed booking, you will be offered a full refund of all amounts paid for that booking.
7. Events beyond control
Where a stay is prevented by events beyond either party's reasonable control (for example a natural calamity or a government order), the host will make reasonable efforts to move your dates, and otherwise refund as the law requires.
8. Third-party bookings
Bookings made through a third-party platform (for example Airbnb or Booking.com) are governed by the cancellation policy shown on that platform at the time of booking.
9. Contact
AIPL Joy Street
Badshahpur, Sector 66
Phone: 7995370608
Email: bridgertonresidences@gmail.com
This is a template policy provided by the host. The contract for your stay is between you and the host.